Who ships with AliExpress

Track Aliexpress shipments and packages

In 2016, China was Germany's largest trading partner for the first time, replacing the USA. Online orders already account for around 10 percent of total Chinese foreign trade.

Because more and more Germans are discovering shopping in China for themselves, ParcelsApp has summarized important tips for online shopping in China. The focus is on the major platforms AliExpress.

With the ParcelsApp you always know where your orders are on Aliexpress.

After paying for the order on the Aliexpress trading platform, the seller packs your employees for transport and hands them over to the postal company. Which courier company will deliver your goods depends on the method chosen before paying. If home delivery is available, delivery is usually via China Post Small Packet, Aliexpress Standard Shipping.

When a package is sent to the postal service, it is given a unique numeric or alphanumeric tracking number. To track Aliexpress packages, you need to find the tracking number assigned to your package on the Aliexpress order page.

How to Track a Package from Aliexpress?

Enter the tracking number of the order in the tracking form above and click the "Track Parcel" button for the latest information on the transportation of your package from Aliexpress.

If you need to store multiple tracking numbers and need to check them repeatedly, download the package application on your phone and track multiple orders at once. You will receive the latest information on each package.

Please note that the Aliexpress order number and the tracking number are different numbers. The Aliexpress order numbers are similar to the following 502370139095420, 70050660905420, 86087307282773, while the tracking numbers are as follows: YT72760621444007800, ZA247945542HK, 460230324276, RY505557973CN.

Remember, you cannot track a package with the Aliexpress order number. You need to find the tracking number of your order on the Aliexpress order page.

How to track an order from Aliexpress

  1. Open the Aliexpress website.
  2. Go to the My Orders section, select the order you want and click the Details link.
  3. The details of the order will be displayed on the opened page. Find, copy and paste the tracking number into the form above. Then click the Track Package button.
  4. After a while, the ParcelApp will track your shipment and inform you of the status and current location of your parcel.

Advice & shipping information on Aliexpress

Aliexpress (operated by Alibaba.com) is very similar to the eBay marketplace. All products are sold there by independent dealers in their own name. In the event of a problem, as a customer, you have to deal with the retailer and not with Aliexpress.

However, there is buyer protection, in which Aliexpress initially manages the purchase price paid in trust. The seller is only paid out if the customer has received the goods in full and as described. If the delivery is lost en route or the product deviates significantly from the item description, the customer should first contact the dealer. If there is no agreement, buyer protection can be requested. Aliexpress will examine the case and refund the purchase price in whole or in part.

PayPal payments have been possible on Aliexpress since July 2017. Customers benefit from PayPal buyer protection. You can also choose between credit card, instant transfer, Giropay, WesternUnion and classic bank transfer. There are also other payment methods available that are rather unknown in Germany.

How safe is shipping on Aliexpress?

Each retailer organizes the shipping of their products themselves. Therefore, there are different shipping methods and different return conditions depending on the provider. Be sure to read the "fine print" in the item description. Serious dealers explain in detail which shipping methods are available and under which conditions a return is possible.

Aliexpress also shows at the bottom of each item page when and how often the product was purchased by other customers. Together with the retailer's ratings, this provides a good starting point for assessing the reliability of the provider. Do not buy from retailers who have few reviews. Aliexpress does have good protection mechanisms for the benefit of customers. But there are always fraudsters who want to defeat the system (e.g. by using foreign tracking numbers to simulate the shipment of goods to Germany).

Important to know: The dealer is also responsible for the correct customs declaration of the package. The more experienced a retailer is, the easier it is for you to receive the package in Germany. If the customs declaration and / or accompanying invoice are not attached to the outside of the package or are completely missing, you may have to pick up the delivery at a customs office or, alternatively, use postal customs clearance (costs 28.50 euros as of 4/2017). Only if the German customs have no queries and all customs documents are complete will you have the package delivered directly to your door and pay the import duties to the postman.

Shipping methods on Aliexpress

As a rule of thumb, it can be said that small-format products are delivered by Deutsche Post and can be tracked at www.deutschepost.de/briefstatus. In Germany, larger products are usually delivered with DHL and can be tracked at www.dhl.de.

China Post Ordinary Small Packet Plus

This shipping method is often offered free of charge, but it is also very slow. The delivery time is officially stated as 28 to 56 days. According to ParcelsApp's experience, a delivery time of 2 to 4 weeks should be expected. The shipment can only be tracked in China.

China Post Air Mail / China Post Registered Air Mail

This shipping method should offer the advantage of better tracking. However, in our experience, Deutsche Post does not proceed uniformly. In Germany, all items are sent as registered mail or normal registered mail, but sometimes the registered mail cannot be tracked despite the tracking number. The delivery time varies between 2 and 4 weeks.

AliExpress Standard Shipping

If a retailer offers this shipping method, he uses the so-called AliExpress Shipping Center for international parcel shipping. Aliexpress selects a parcel service at its own discretion with which the goods are sent to Germany. In this country, delivery is usually made with Deutsche Post DHL. The delivery time is 15 to 45 working days. In some cases, shipment tracking is only offered on the Aliexpress website.

AliExpress Premium Shipping

With a delivery time of 7 to 15 working days, this shipping method is pleasantly fast. The disadvantage, however, is the tracking, which, as with standard shipping, is sometimes only available via the Aliexpress website.

Hong Kong Post

Some merchants are based in Hong Kong and use Hong Kong Post to send their products. The ParcelsApp judges the Hong Kong Post to be extremely slow. Please note in the item description whether the shipment is from China or Hong Kong. If Hong Kong is specified, it is better not to choose Hong Kong Post as the shipping method.

Domestic Delivery (Seller's Shipping Method - DE)

Only a few dealers offer this shipping method. For customers, however, it is very advantageous because the product is sent directly from Germany. It is therefore a domestic package for which no import duties are due (or the dealer has already paid the duties in advance). Another advantage is that if the product is returned, it can be sent back to a delivery address in Germany. So there are no expensive postage costs for shipping back to China.