Debt collection agencies can call you at work

Debt collection service: how to react correctly

Here you will find the most important information about the debt collection procedure and the notice of cancellation and reimbursement.

Understand the notice of cancellation and reimbursement

With the letter informs you Your employment agency, your job center or your family benefits office with the fact that you received benefits wrongly.

This is stated in the notice of cancellation and reimbursement:

  • Why you need to repay your money
  • How much money you have to pay back
  • By when you must have reimbursed the amount
  • How you can contact the debt collection service
  • Which contract item number you have to state as the purpose of the transfer.

Clarify questions with the responsible office

If you have any questions, you should get in touch with the right contact person as soon as possible:

Contact your employment agency, your job center or your family benefits office if you are not sure Why You have to repay money.

Note: Important forms, for example for a SEPA direct debit mandate or the questionnaire for the debt collection service, can be downloaded at the bottom of the page.

Pay claims

Please transfer the requested amount on time and in one sum to the account of the BA's debt collection service.

Bank details of the BA's debt collection service:

IBAN: DE50 7600 0000 0076 0016 17
Purpose: Contract item number (13 or 9 digits, for example 6xxxxxxxxxxxx or A123B4567)

Report payment difficulties in a timely manner

Contact the debt collection service as early as possible if you have the required amount not in time or not completelyrepay can. In this way you avoid dunning fees or late payment surcharges.

If you meet certain requirements, you can make the claim in rates or pay at a later date. In order to be able to check these possibilities, the debt collection service needs certain information from you.

Let him know by typing a questionnaire fill in and send to the debt collection service. You can find the questionnaire in the "Downloads" area at the end of this page. The contact details for the debt collection service are also listed there.

Please substantiate your details with appropriate Documents (in copy).

Note: Inform the debt collection service if, for example, your name, marital status, employment, income or your address have changed.

Understand the further collection process

If you do not pay the claim on time or do not report payment difficulties immediately, you will receive further letters from the debt collection service:


With a reminder you will be asked again to repay the overpaid amount. This incurs additional costs.

Enforcement threat:

A threat of enforcement informs you that the Main customs office still outstanding receivables foreclosure becomes. You can prevent this by transferring the requested amount within the specified period or by contacting the debt collection service in good time. If you remain inactive, the debt collection service will commission the main customs office with further collection after the deadline has expired.

Good to know: You can find more information about the debt collection service on the Debt collection service: Tasks and responsibilities page.

Answers to frequently asked questions

If you do not pay the requested amount on time, you will receive a reminder. Be for it Dunning fees raised.

The reminder fees amount to 0.5 percent of the amount due. However, it is a minimum of 5 euros and a maximum of 150 euros.

Do you have to repay tax child benefit, come Late payment surcharges instead of reminder fees. The family benefits office will inform you of the late payment surcharges in the notice of cancellation and reimbursement.

Even if you have lodged an objection with the family benefits office: The debt collection service is obliged to collect the claim in full and in good time. Accordingly, the proceedings will continue despite your objection and will not be postponed.

Background: An objection has no suspensive effect in the case of child benefit under the Income Tax Act - in contrast to the objection procedure in social law, for example in the case of unemployment benefits.